Preorder policy | 9space Technology

PRE-ORDER POLICY

Effective Date: [03/01/2025]

1. Introduction

Our pre-order system allows customers to purchase upcoming or limited-release products in advance. This helps us reduce production and inventory costs, while offering customers exclusive benefits and the best prices.

2. Pre-order Stages

2.1 Showcase

This is the stage where we explore, introduce, and gather customer feedback on innovative products with strong potential for growth.

2.2 Coming Soon

“Coming Soon” marks products that are ready to launch to users. However, 9Spacex requires additional time to complete the final preparations to ensure the product reaches customers in its best and most complete form.

2.3 Pre-order

This is the stage where products are distributed to customers through the “Pre-order” method, with three pricing tiers:

Guiness Speeed
The Fasst Guy
Pre-order

These tiers correspond to the three phases of a Pre-order campaign.

2.4 Official Launch Process of Pre-order Campaigns

Research & Development (Showcase)

The 9Spacex team searches for unique and innovative products with a strong competitive advantage. These are introduced on 9Spacex’s official platforms such as the Fanpage, Showcase page, and main website.
Customers can share their impressions and feedback on these products.
After collecting feedback, 9Spacex finds reliable suppliers to source the most promising items.

Sourcing Phase (Coming Soon)

Gather complete product information from suppliers: import prices, minimum order quantities, production and delivery timelines, and detailed visuals/specs.
Develop a Pre-order launch plan and ensure resources for execution.
Present the Pre-order project to suppliers, including campaign duration, order commitments, and exclusivity terms (if applicable).
Order product samples for quality review and produce authentic images/videos.
Launch the product on the official website with complete details, estimated timeline, and projected pricing.
Officially open early registration for the product.

Official Project Launch (Pre-order)

Provide official information including launch time, available quantity, pricing tiers, and estimated delivery schedule.
Invite customers to the showroom to experience product samples before ordering.
Execute multimedia communications to deliver complete campaign details to customers.

2.5 Target Quantity for Each Pre-order Campaign

Each campaign sets a minimum target quantity depending on the product type.
This target ensures better import pricing and allows 9Spacex to offer exclusive Pre-order deals to customers.
For factory-made products, the target quantity is also required for suppliers to begin production.
If the target is not met, the campaign duration may be extended or 9Spacex may cover the remaining balance to maintain on-time delivery.

3. Customer Benefits

A place where you can discover a wide range of innovative, breakthrough products that bring real convenience and value to your life — and be among the first to own them.
By purchasing through the pre-order model, you help us gain better negotiation power with suppliers, allowing us to bring you more competitive prices.
Depending on each campaign, we offer extra benefits for early customers: premium gifts, complimentary accessories for selected items, exclusive discounts, or limited in-stock quantities available only during the launch event.
We understand that buying a brand-new product can be a big decision, especially without a physical store to experience it firsthand. That’s why we always test and experience products ourselves before introducing them to the market. You can verify this through real-life images and review videos produced by the 9space team. Rest assured — every purchase is protected by 9space Technology’s refund, exchange, and cancellation policy.

4. Cancellations & Refunds

Pre-orders can be canceled under the following conditions:

Before the product enters the production or shipping phase.
If significant delays beyond the estimated timeframe occur.
Refunds will be processed according to our Refund & Return Policy.5. Limitations

5. Detailed Product Return/Exchange Conditions

The following regulations supplement the Cancellation & Refund Policy in Section 4 and apply to cases where products have been delivered to customers:

Condition	Accepted for Exchange	Product Exchange Regulation
Product Exchange Conditions	Product has a technical fault originating from the Supplier during use. The fault is not caused by the customer.	Customers must contact us via the following channels to confirm the fault status: Hotline: 0938.228.865 Fanpage: 9spacex.com Email: support@9spacex.com If repairable immediately, the 9spacex technical team will provide detailed instructions. If the fault requires assessment, 9spacex will collect the product for repair or exchange. If the fault is discovered within 7 days from successful delivery: Exchange for a new product, no charge. Customers must package the product fully as in its original condition when sending it back to 9spacex. From the 8th day onwards: The case will switch to the warranty policy.
Damage, breakage, or chipping upon arrival (unboxing video is mandatory for verification.)		A continuous, unedited video recording the unboxing process is required. Contact 9spacex to send the video for confirmation. Customers must package the product fully as in its original condition when sending it back to 9spacex. Exchange for a new product, no charge, within 7 days from the receipt date. From the 8th day onwards: The case will switch to the warranty policy.
Wrong Product Delivered	Product does not match the description from 9spacex	Customers choose 1 of 2 options: Exchange for the correct product within 7 days from the receipt date. Or 100% refund.
External Factors Affecting Product Return/Exchange for Pre-order Products	For Pre-order products with non-repairable faults from the Supplier, requiring a replacement: If the product is currently in a non-damaged state: Customers must wait to receive the replacement product in the next incoming batch or may purchase it themselves from the Supplier. If the customer does not accept the waiting time for a new product exchange. The customer may choose to exchange for a similar product.	If the customer chooses to exchange for a product of lower value: 9spacex will refund the difference via cash enclosed with the replacement package or bank transfer to the customer's personal account. If the customer chooses to exchange for a product of higher value: The customer must transfer the difference in value. If the customer does not accept the above solutions: 9spacex will apply the 100% refund policy. Refund processing time is within 14 working days (excluding weekends and holidays).

6. Limitations

Please note:

Delivery dates are estimates and not guaranteed.
Pre-order offers may be limited in quantity and time.
Product specifications may change slightly before release.

7. Contact Us

If you have questions about our Pre-order Policy, please contact us at support@9spacex.com.

Condition	Accepted for Exchange	Product Exchange Regulation
Product Exchange Conditions	Product has a technical fault originating from the Supplier during use. The fault is not caused by the customer.	Customers must contact us via the following channels to confirm the fault status: Hotline: 0938.228.865 Fanpage: 9spacex.com Email: support@9spacex.com If repairable immediately, the 9spacex technical team will provide detailed instructions. If the fault requires assessment, 9spacex will collect the product for repair or exchange. If the fault is discovered within 7 days from successful delivery: Exchange for a new product, no charge. Customers must package the product fully as in its original condition when sending it back to 9spacex. From the 8th day onwards: The case will switch to the warranty policy.
Damage, breakage, or chipping upon arrival (unboxing video is mandatory for verification.)		A continuous, unedited video recording the unboxing process is required. Contact 9spacex to send the video for confirmation. Customers must package the product fully as in its original condition when sending it back to 9spacex. Exchange for a new product, no charge, within 7 days from the receipt date. From the 8th day onwards: The case will switch to the warranty policy.
Wrong Product Delivered	Product does not match the description from 9spacex	Customers choose 1 of 2 options: Exchange for the correct product within 7 days from the receipt date. Or 100% refund.
External Factors Affecting Product Return/Exchange for Pre-order Products	For Pre-order products with non-repairable faults from the Supplier, requiring a replacement: If the product is currently in a non-damaged state: Customers must wait to receive the replacement product in the next incoming batch or may purchase it themselves from the Supplier. If the customer does not accept the waiting time for a new product exchange. The customer may choose to exchange for a similar product.	If the customer chooses to exchange for a product of lower value: 9spacex will refund the difference via cash enclosed with the replacement package or bank transfer to the customer's personal account. If the customer chooses to exchange for a product of higher value: The customer must transfer the difference in value. If the customer does not accept the above solutions: 9spacex will apply the 100% refund policy. Refund processing time is within 14 working days (excluding weekends and holidays).